The Microwave Theory – When Businesses Offer Services That Can’t Be Maintained
When Businesses Offer Services That Can't Be Maintained This is a story that I have told at almost every Pinot’s Palette Boot Camp, and it helps explain why we offer services that we excel at and not others. A young and aspiring pre-made sandwich shop concept began to receive requests from their customers to offer more in the restaurant. Since the company didn’t want to be seen as a non-customer friendly establishment, they decided to add the customer request that was [...]